Applicant & Rental Criteria
Online Application Procedures

ReliancePmPros is committed to Equal Housing Opportunity for all applicants.  Our application forms are available to everyone who requests one. We comply fully with the Federal Fair Housing Act.  We do not discriminate against any person because of Race, Color, Creed, Religion, Sex, Handicap, Familial Status, National Origin or Age.

Application Approval Requirements

All applicants must provide a copy of their current photo identification (driver's license or other government issued photo identification card is acceptable). Submit the photo ID along with earning statements to: A hard copy may be delivered to our office location at 111 W. San Antonio St., Suite 240, New Braunfels, Texas 78130


__$55 (per Application) fee (non-refundable)
__Military Orders and LES (current) __Copy of Driver's License
__Rental/Ownership History __"Information of Brokerage Service"
__PHOTO of pets __$20 processing fee per paper application-certified fund
__Students 18 or over must submit current proof of enrollment __Signatures on ALL Documents
__Proof of monthly income - 3Xrent __Self-Employment Information
  1. Completed applications are reviewed in the order in which they are received in the office. Applicants are evaluated by the same standards, one person or family at a time, on a "first come first served" basis. Applicants are informed of their approval/denial status within 72 business hours (3 business days) from the start of the application process.
  2. Once the applicant is informed they have qualified to lease the intended property, the lease must be signed within 24 hours. The lease must be effective within 2 weeks of approval unless otherwise agreed upon. The Security Deposit (in Certified Funds* ONLY) must be submitted online within 24 hours.
  3. All persons 18 years or older (or persons otherwise legally emancipated) must submit an application with a nonrefundable $55.00 application fee. Each paper application submitted will be charged a $20 processing fee. Applicants may apply ONLINE at
  4. All applications must be filled out completely and signed by the applicant.
  5. All applicants must furnish a copy of their valid driver's license or current photo I.D.
  6. All funds are required to be paid online at
  7. You must be a permanent employee. If you are active duty military, you must be on an assignment that, to the best of your knowledge, will allow you to complete an initial 12-month lease. A copy of your current military orders must be provided with the application.
Income Verification
  1. Applicants must have income totaling a minimum of three times the rent in verifiable, gross monthly income.
  2. Married couples may use combined income.
  3. Active duty military applicants must furnish a copy of their current orders and LES in addition to the application and application fee.
  4. Roommates must qualify separately... owner approval needed.
  5. Income must be verifiable through pay stubs, employer contact, tax records and/or bank statements.
    *Any "verification fees" required by the employer, must be paid by applicant. Regarding employers, Applicants are required to provide the contact information for the Human Resource Department, direct supervisor and the main business telephone number.
  6. If you are self-employed, your income must be verifiable through a CPA prepared financial statement or a copy of current and previous tax returns filed with IRS.
  7. Applicant's employment history should reflect at least 24 months with your current employer or a verification of transfer and six months with the same employer or demonstrate continued employment in the same field or trade within the previous 12 months. Recent college, university, or trade school graduates may provide a copy of a diploma and a copy of the employment contract or employment letter. Applicants who do not meet the above employment or income requirements must submit Savings Account statements that indicate a minimum balance equal to 12 months of rental payments.
  8. Applicants must submit THREE most recent earning statements. If you do not receive earning statements, we will consider tax records, bank statements or an offer letter from your employer submitted on company letterhead. Applications will not be processed without this information.
  1. Applicants must meet all specified requirements in addition to providing three of the following:
  1. Applicants are responsible for providing information including the names, addresses, E-mail addresses, and telephone numbers of landlords with the dates of tenancy for the previous 2 years.
  2. Rental history must be verified from unbiased sources. If your only rental history is from a biased source (i.e., family member or relative) your application may not be approved.
  3. We accept Base Housing as rental history.
  1. To determine satisfactory credit worthiness, we obtain a report from a credit-reporting agency.
  2. Credit card records showing occasional late payments of no more than 30 to 59 days may be acceptable, provided you can justify the circumstances.
  3. Payments past due 60 days or more in the last 24 months may be cause for denial of application.
  4. We may deny application if you have filed for bankruptcy or foreclosure within the past 24 months.
  5. Any bankruptcy must have been discharged at least one year previous to the date of your application.
  6. Unpaid, non-medical collections within the last 2 years will result in the denial of your application.
  7. Outstanding debt to any property management company or landlord will result in denial of your application, including any judgments or collection activities.

We conduct an authorized criminal background check on all applicants as a part of the application process.We do not rent to any person required to register as a sex offender. The following lists of offenses are examples of possible cause for rejection on a case-by-case basis.

Arson or Destruction of Property Indecency with a Child
Lewd Behaviour Murder
Organized Crime Rape
Aggravated Assault Sex Crimes
Terrorism Illegal Resident Status
Dangerous Dog(s) Burglary
Kidnapping Manslaughter
Molestation Prostitution
Robbery Sale/Manufacture of Drugs
Stalking Theft by Check
DUI/DWI Felony Conviction

Policies on domestic pets vary from home owner to home owner. Certain owners do not permit pets, while other owners may permit only a specific type of pet. (Service animals are not classified as pets and are exempt from certain requirements.) Please call the office to determine the pet policy for the home for which you are applying. A picture of the pet specified in the pet agreement is required prior to approval. All pets must be licensed and with current vaccinations.

The following guidelines also apply:

  1. No aggressive or mixed aggressive breed dogs. Dogs will be rejected if they are fully or partially of the following breeds or appear to be of the following breeds: Staffordshire Terriers (Pit Bulls), Doberman Pincher, Rottweiler, Akita, Chow, Presa Canario, Husky/Alaskan Malamute, any of the Russian Shepherds, Dalmatians, German Shepherd, Great Dane, or St. Bernard, Bull Mastif, Boxer, Tosa Inu, Cane Corso.
  2. Pet policies are strictly enforced, and any breach will be grounds for termination of your lease.
  3. Tenants will be evicted for misrepresenting the breed of their dog or for the possession of poisonous, dangerous, or illegal pets, or endangered species.
  4. A minimum $400 pet deposit per pet is required with a signed Pet Agreement and at a minimum One Hundred Dollars of each pet deposit is non-refundable.
  5. All birds must be confined in cages and not allowed to reside outside their cage.
  6. No ferrets, reptiles or rodents of any kind are permitted as pets. Fish tanks & Aquariums greater than 10-gallon capacity are not permitted.

Applicants should satisfy any concerns regarding crime statistics and sex offenders in any area where they might consider residing. This information is available free of charge on the Internet at the following sites:

  1. Sex Offenders:
  2. San Antonio Area Crime Stats:
  3. New Braunfels Area Crime Stats:
  1. If you failed to give proper notice when vacating a property.
  2. If previous landlord(s) would be unwilling to rent to you again for reasons pertaining your behavior; your family member's, guest's or other invitees; your pets; or others allowed on the property during tenancy.
  3. If you have an unpaid collection filed against you by a property management company or previous landlord.
  4. If you have had three or more late payments of rent within a 12-month period.
  5. If an eviction has occurred within the past six (6) years.
  6. If you have received a current 3-day notice to vacate.
  7. If you have had two (2) or more NSF checks or NSF ACH transactions within the last 12-month period.
  8. If you have allowed person(s) not on the lease to reside on the premises in violation of the terms of your lease.
  9. Failure to meet any stated criteria.

Completed applications are processed in the order they are received in the office and will not be processed without all necessary paperwork, funds and/or documentation. If we are unable to verify your information within 24 hours or two (2) business days or if you falsify any information on the application, we will deny the application. If misrepresentations are found after the lease agreement is signed, the lease agreement will be terminated.

*The lease must be signed within 24 hours from being approved.

** The lease must be effective within 2 weeks of approval unless otherwise agreed upon.

Next Step
Web:       E-mail: